Aug 09, 2015 Instructors and students using Echo360’s active learning platform can now use Echo360’s streamlined design and intuitive interface to view lecture slides, watch course videos on-demand, and even capture and upload video content and publish it to the platform. View lecture slides. Select the Mac or Windows Download option from the Univeral Capture website. Begin the installation from your browsers download folder and follow the prompts to complete the Echo360 installation. From Self-Service Software Select the Mac or Windows self-service link below for instructions to install the Echo360 software application. Download software. Navigate to echo360.uic.edu, where it will ask for your netID and password. Click the Downloads tab. Choose Installer for EchoSystem Personal Capture (Mac OS X) to download the software. Note: Pay attention to the download location. Install. Double click the downloaded file to begin the installation. You will be prompted to accept a license. Getting Started. Get to know the Echo360 product and how to use it.
Skip to end of metadataGo to start of metadataYou generally should not need to login to Echo360, so if you are being asked to do so, try the following.
- Do not use:
- Internet Explorer, the old default web browser in Windows 8.1 and below. Microsoft is only do occasional security updates now for it.
- Edge, the current default web browser in Windows 10. It has issues with Bb Learn and various other websites.
- Access Echo360 through the Bb Learn course:
- Login to https://learn.dcollege.net/ and logging in with your DrexelOne or DrexelConnect userid and password.
- Click the course whose lectures you wish to view in Echo360, the 'echo360 Class Recordings' link in the left navigation panel.
- And click the 'echo360 Class Recordings for [YOUR COURSE]' link near the top of the page.
- Disable any & all privacy enhancing or script blocking or fingerprint fooling or ad blocking plug-ins, add-ons, extensions, or settings in your web browser.
- Vist https://echo360.org (but do not login, though it's okay if you are in Bb Learn and you are auto-logged in to echo360) there, and that will make it easier to disable these by tapping the appropriate icons in your browser web address bar or upper right toolbar.
- Firefox instructions:
- Chrome has no built-in features that you should need to enable for this.
- Add-ons or plug-ins or extensions can usually be clicked on when you visit the page to disable for just that website.
- If you are using a work computer, and run into issues, the problem could very well be that your work computer is blocking web services and/or related applications need by Echo360 to work.
- So if you run into issues on your work computer, try your personal computer.
- Clear your cache in your Web Browser
- Chrome Instructions
- Firefox Instructions
- Enable Cookies in your Web Browser
- Most people need to have cookies enabled in their web browser. Here's how for major web browsers.
- Chrome
- Firefox
- Safari
- Additional Information
- Try a different web browser. Use of Chrome or Firefox is recommended. Both are free to download.
- Chrome: https://www.google.com/chrome/
- Firefox: https://www.mozilla.org/en-US/firefox/
See the webpage below to install/enable Flash in order to watch a live video stream in Echo360.
See OLD RUSH UC SC326 - Returning a vaddio CCI Classroom Video Camera to its Initial Angle.
For the “COURSES” section in Echo360, the “Default” order in the “Sort By” drop-down menu is odd.
Scroll down to the bottom of the Echo360 “COURSES” webpage for your Drexel CCI course.
Or if you change the “Sort By” drop-down menu to “Oldest,” you’ll see the one or more recordings that you are missing.
If you still cannot find a recording, contact the Drexel CCI iCommons HelpDesk at 215-895-2480 or [email protected].
Is the audio hard to hear in an Echo360 recording or live video stream? Then try the following:
Echo360 Mcmaster
Adjust the volume slider when playing an Echo360 recording or live video stream:
Click the link above to collapse this area.
Adjust your computer's volume
- For Macs or Apple computer or laptops: https://support.apple.com/en-us/HT203186
- Ignore the recommendation to upgrade your Mac OS or macOS.
- For Windows computers: http://www.thewindowsclub.com/adjust-volume-for-individual-programs-windows
- In particular check out the 'Volume Mixer' section, but the whole webpage has lots of good suggestions for adjusting sound.
- If the above webpage for Windows does not help, see the following webpage.
If none of the advice above helps, contact us using information at the bottom of this webpage you are reading this on.
No video or audio in Echo360? Or audio and video feed coming in and out? Try the following steps:
Step 1
- Logout of Echo360 and Bb Learn.
- Close your internet browser completely.
- Reopen your internet browser.
- Log back into your Bb Learn course shell at https://learn.dcollege.net.
- Try to access the Echo360 recordings again in the 'Echo360 Class Recordings' area.
- Click the 'Echo360 Class Recordings for [YOUR COURSE]' link within that area.
- Do not watch or share audio or video in Bb Collaborate Ultra when using Echo360.
- If this does not work, try next step.
Step 2
Close your internet browser completely, and try a different internet browser.
- If this doesn't work, try next step.
Step 3
You may somehow be having the wrong email address (long form is needed rather than the short form) or the wrong password get sent to Echo360.
A password reset may fix this. Here's how.
- Find your Drexel long form email address.
- Usually, it is your full name, with a period between the first, middle initial, and last name, followed by @drexel.edu.
- Example: [email protected] . (Your long-form email address will be different.)
- Enter Bb Learn at https://learn.dcollege.net , and try to enter Echo360 again.
- If no login screen appears, logout of Bb Learn, and visit the Echo360 website (link below).
- If an Echo360 login screen appears in either Bb Learn or the Echo360 website, move onto step 4.
- When you get to the login screen, enter your long form email address.
- Use your Bb Learn password as your password.
- If that doesn't log you in, click 'Forgot your password'
- If prompted, enter your long form email address.
- Click 'Send Email.'
- Log out of Bb Learn too (if logged in).Close all open internet browser windows and tabs.
- Wait 30 seconds.
- Open your internet browser.
- Follow the instructions in the email after receiving it.
- Logout of Echo360 (if in Echo360).
- Login to Bb Learn, and try again.
CCI Technical Staff: For any serious issues, try rebooting the Echo360 device and making sure the classroom microphone is not muted using the instructions below.
For live broadcasts, interrupt the class for the 30 seconds or one-minute it takes to restart the device and/or turn on the microphone.
Echo360 takes 10 minutes or so to fully reboot. The live video stream and recording will start immediately afterwards again, but there will be a 10 minute or so gap.
If that doesn't work, offer to set-up Bb Collaborate Ultra in the classroom.
- See Bb Collaborate Ultra
If your computer is running really slow and/or has a high GPU or CPU or processing load, then try the following:
- Shrink the size of one or more of the video windows for the Echo360 broadcast, and/or the size of the internet browser tab where the videos are playing.
- You may be able to reduce the size of the video windows in the internet browser.
- If that doesn't help. change your computer's display resolution to something much, much lower.
- If that doesn't help, follow the instructions in the section above called 'No Audio or Video or Recording Feed Freezes or Stutters.'
This issue can happen on 4K monitors, especially if there are hardware compatibility issues.
Mac Safari users,
If you get a message about allowing cookies:
- Click the 'Safari' menu at the top left in Sarari.
- Click 'Preferences.'
- Click 'Privacy.'
- Select 'Always allow' next to 'Cookies and website data.'
- Close the 'Security' window.
- Reload the Bb Learn webpage.
Safari is an internet browser on a Mac or Apple computer.
If you have mono sound (sound coming from one speaker or side of your headphones) when listening to Echo360 recordings, check your computer's sound settings, and then contact [email protected] to let us know if the issue persists. The following are work-around solutions that should help until a permanent solution is found.
Work-around Solution for Mac Users
You can make mono sound go to both your left and right speakers or headphones on a Mac by doing the following:
- Click the Apple icon in the upper left corner of your Mac desktop display.
- Click 'System Preferences.'
- Click 'Accessibility.'
- Check the box next to 'Play stereo audio as mono.'
- Close the 'Accessibility' window and you should now hear mono audio from both your left and right speakers or headphones.
Work-around Solution for Windows Users with Headphones
If you have headphones on a Windows PC (7, 8.1, 10), the following should make mono sound go to both your left and right headphones.
We currently don't have any solution for making the mono sound go to both speakers with a Windows PC, unfortunately.
- Right-click the speaker icon in the lower-right of your Windows desktop display.
- Click 'Playback devices.'
- Under the 'Playback' tab, right-click your sound output device, and then click 'Properties.'
- Click the 'Enhancements' tab.
- Scroll down and check 'Headphone Virtualization.'
- Click 'OK.'
Some users on some computers may hear occasional static. We're trying to figure out why this is happening still.
We do have a proposed work-around solution if the issue is that static occasionally comes from one speaker or side of your headphones, but no other sound is heard from that side.
WARNING: You won't be able to use the work-around solutions for mono sound above with the work-around solution below, however.
Work-around Solution for Mac Users
The following should prevent the right or left speaker or headphone from making any noise at all on a Mac.
- Click the Apple icon in the upper left corner of your Mac desktop display.
- Click 'System Preferences.'
- Click 'Sound.'
- Click 'Output' so that it is highlighted.
- Click your 'device for sound output.'
- Move the slider in the 'Balance' area either all the way to the left or right.
- You will want to move away from the speaker or headphone side that is making no sound except occasional static.
- Close the 'Sound' window.
Work-around Solution for Windows Users
If you have headphones on a Windows PC (7, 8.1, 10), the following should prevent the right or left speaker or headphone from making any noise at all.
- Right-click the speaker icon in the lower-right of your Windows desktop display.
- Click 'Playback devices.'
- Under the 'Playback' tab, right-click your sound output device, and then click 'Properties.'
- Click the 'Levels' tab.
- Click 'Balance'
- Bring either the 'L' or 'R' speaker level all the way down to 0.
- You will want to do this for whichever speaker makes no sound at all except for occasional static.
- Click 'OK.'
- Click 'OK.'
- Click 'OK.'
NEED MORE HELP? Contact [email protected] or the CCI Commons HelpDesk at 215-895-2480.
*Additional Assistance is ONLY for Drexel University - College of Computing & Informatics (CCI) instructors, faculty, professional staff, and students.*
Anyone else should contact technical support for their own college, department, university, organization, or business.
Table of Contents for Sharing Links to Specific Sections Above
On This Page:
Universal Capture: Personal is a stand-alone application designed to be used by Instructors on their personal computers to generate video recordings outside of the classroom environment. This section provides information and links to Echo360's instructions for configuring and using Universal Capture software.
Note: Echo360 Universal Capture has replaced the older Echo360 Personal Capture software. Echo360 no longer supports the use of Personal Capture sofyware. If you have Personal Capture software installed on your computer, you should uninstall it and install Echo360 Universal Capture.
Echo360 will remove access to Personal Capture in Fall of 2019. If you have any questions, please contact the Instructional Media Lab at 413-545-2823 or [email protected].
Download the Universal Capture Software
To download the Echo360 Universal Capture software:
- Navigate to echo360.umass.edu and log in with your NetID and password. The Echo360 Library page will open.
- On the Echo360 Library page, select Settings (the gear icon) and then select choose Download,
- On the Downloads page, select the version of the software for your computer (Mac or Windows).
For detailed instructions on downloading the software, including minimum system requirements, see Echo360's support page Installing the Universal Capture Desktop Application.
Logging in to Universal Capture
Universal Capture users can log in to make recordings with Echo360 Universal Capture: Personal.
- Open the Universal Capture program.
- In Universal Capture, select Click here to login. You will be directed to a login page in your browser.
- On the login page, enter your UMass email address. You will be directed to the UMass login page.
- On the UMass login page, enter your NetID and password. A prompt will ask if you would like to open Echo360. Select Open Echo360 capture.
After you have logged in, you will be able to begin making recordings on your machine.
Echo360 Machine
Use Universal Capture
The Echo360 Universal Capture software interface is designed to be intuitive and user friendly. Once you make a recording with Echo360 Universal Capture, it will upload to the Echo360 system. You can specify whether a recording is published immediately to a course for students to access, or if it is unpublished so you can review and/or edit it before making it available.
To begin making a capture:
- In Universal Capture, on the Preview page, select Edit capture details. The Capture Details window will open.
- In the Title field, to enter a name for your recording
- In the Publish to drop-down, select where you would like to recording to go. The default location is to your Echo360 Library.
- Click Save.
- In the Preview window, select your display and microphone inputs. The selected inputs will appear in the preview windows.
- Click Record to being recording. A 5 second countdown will begin, and the software will minizmie itself when it begins recording.
- To pause, finish, or cancel, return to the Universal Capture software.
- To pause a recording, select the Pause button.
- To resume a paused recording, select the Record button.
- To finish a recording, select the Stop button.
- To cancel the recording, select the Cancel button.
- Your recording will automatically upload to the destination you selected. You may close the software or begin another recording.
Echo360 Manual
For links to instructions on creating a capture, see Echo360's support page Create a Capture.